Frequently Asked Questions

Please read our FAQs before sending us a message.

Where is my package?

Canada Post has your back!
Click here to see where your order is.

How long does delivery take?

We ship all of our orders through Canada Post ExpressPost which offers a guaranteed delivery time of 2 –  3 days between MAJOR centres in Canada.  Please note that some holiday times will result in mail delays over which we have no control.

You may track your package through Canada Post’s website by clicking here.

How do I pay? Do you take Credit Cards?

We only accept Interac E-Transfer (Bank Payment Transfer) payments at this time.

How do I set up an e-Transfer?

If you haven’t set up an e-transfer payee before.  We can you show me how.  Please click here to find the instructions.

Do you offer free shipping?

Yes, but only on orders placed that total $150 (pre-tax) or more qualify for free shipping.

There’s no coupon necessary.  You’ll see the option to get free shipping on your check out page when you tally up your cart total. Awesome, right?

Something broke during shipping.

Whoa!  That’s so not cool.

IF you have received a broken or defective item in your order, let us know through our contact form. Give us the details of your order, what you ordered that is broken/defective. We be in touch just as soon as we can to either replace it or make you happy in some another way!  Fear not… we promise to make it right.

What is the Return Policy?

Because of the personal nature of most of the items in our shops, we do not accept returns.

All sales are final.

That being said, if something is defective, please see above.

Send us an email

    You may also send us an e-Mail by clicking here.